Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

You have several ways to track your order, but the best option is still to use your tracking number.

As soon as your order is shipped, you’ll receive an email with a tracking link. We recommend checking this link regularly to closely monitor your order’s progress.

Yes, only before your order is shipped.

Once your order has been shipped and handed over to the carrier, we can no longer change the delivery address on our end.

Unfortunately, it is not possible to change the delivery method after placing an order.

If your order can still be canceled and has not been handed over to the carrier, you can request its cancellation so you can place a new order with the desired delivery method.

If your package is lost, contact us by email. We will do what is necessary to reship your order.

An investigation may be opened with the carrier. Unfortunately, it may take 5 to 10 days before we can reship your order.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

You have 30 days from receiving your order to contact us to request a return.

⚠️ Please note: your request must be made within this 30-day period. The return conditions must also be met.

Once your return has been received and checked by our team, your refund will be issued within a maximum of 14 days.

The refund will be issued to the payment method used for your order.

You can request to cancel your order as long as it has not been handed over to the carrier.

Once your order has been shipped and taken over by the carrier, it can no longer be canceled. Once you have received it, however, you can still return it in accordance with our return policy.

Yes. If you return your entire order, the delivery fee initially paid will be refunded up to the standard delivery rate.

If your order was €49 or more and you therefore benefited from free delivery, no delivery fee will be refunded because you did not pay one.

In the case of a partial return, the initial delivery fee will not be refunded, because your order was delivered and you are keeping some of the products ordered.

You are responsible for the return shipping costs, unless the return is due to an error on our part.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

To get the invoice for your order, you can download it directly from your customer account.

You’ll find a “Download my invoice” button.